Account & billing
Billing and subscriptions
Review current plans and credit usage, start a subscription, and manage billing through the Stripe portal.
Before you start
Section titled “Before you start”Your current plan and credit usage appear in the avatar menu. Open Pricing for current plan details, then use the account menu’s Upgrade plan or Manage Subscription action. New subscriptions open Stripe Checkout; an existing billing account opens the Stripe billing portal. Neurothread does not collect card details in the app.
The options and amounts displayed during Checkout or in the portal are the relevant source for your transaction. Prices, taxes, available changes, and billing controls can depend on the plan and Stripe configuration.
When to use this
Section titled “When to use this”Use the pricing page when comparing plans or starting a subscription. Use Manage Subscription when you already have a billing account and need to review its Stripe-managed settings, such as the payment method, invoices, or subscription options shown there. To understand model-by-model credit charges, see Models and credits.
- Open your avatar menu and check the plan badge and Usage amount. The usage indicator shows credits used against the displayed allowance; it is not a provider invoice.
- Select Upgrade plan if the menu offers it, or open Pricing directly. Review the current plan, billing interval, displayed price, included credits, and features before selecting a plan.
- Sign in or create an account if prompted. Continue to Stripe Checkout, review the amount and terms shown there, and complete the payment on Stripe’s page. Return to Neurothread after checkout to see the updated account status.
- If you already have a billing account, choose Manage Subscription. The app opens a Stripe billing portal session; review the payment methods, invoices, or subscription actions available for your account there.
- Before confirming a plan change or cancellation, read the portal’s confirmation carefully, including any displayed effective date or amount. Keep the confirmation for your records. Do not rely on an old screenshot or an assumed billing schedule.
- To check a model answer’s actual Neurothread credit charge, open the answer or its Canvas node. For usage billed directly by an eligible BYOK provider, check that provider’s account as well.
Worked example
Section titled “Worked example”You have used most of your monthly credits and want to compare a paid plan. Open Pricing from the account menu, compare the current amounts and features, then continue to Checkout only after reviewing the displayed terms. If you already subscribed and want to inspect invoices, use Manage Subscription to open the Stripe portal instead of starting another checkout.
What happens next
Section titled “What happens next”Checkout and the billing portal are hosted by Stripe. After completing an action, return to Neurothread and check the account menu for the plan and credit usage shown for your account. Keep the Stripe confirmation and compare it with the account menu; use the status and available actions shown in the billing portal rather than assuming a particular processing time.
Cost and limitations
Section titled “Cost and limitations”Plan prices and included credits may change; check the live Pricing page and Stripe Checkout before paying. Monthly credits are account usage, not currency, and unused credits do not roll over. Provider charges for a BYOK model are separate and governed by that provider. A free account without a billing customer is sent to Pricing rather than a subscription portal. This guide does not promise proration, refunds, or when a cancellation or plan change takes effect; use the current Stripe confirmation and the Terms for applicable details.
Troubleshooting
Section titled “Troubleshooting”- The menu says Upgrade plan instead of Manage Subscription: the account may not yet have a billing account. Open Pricing to review available plans.
- Checkout does not open or reports an error: retry from Pricing. If it continues, note the plan and error and use the service’s current support channel; do not submit payment details in a prompt.
- The plan or usage display has not changed: compare the Stripe confirmation with the account menu. Allow the payment update to complete; keep the receipt if the discrepancy remains.
- You cannot find an invoice or cancellation option: inspect the available options in the Stripe portal for that account. Do not start another checkout to solve a portal issue.
- You are comparing credits with a provider charge: Neurothread credits and BYOK provider billing are separate. Review BYOK and the provider’s own usage page.